Privacy Policy | Kompass Community In

Kompass Community Inclusion is committed to protecting the privacy of an individual’s personal information. The following sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us, and the way we collect, use and disclose your personal information.

In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the thirteen Australian Privacy Principles in the Privacy Act.

We have policies and Procedures in place to ensure that:

Personal information is managed in an open and transparent way
The privacy of personal information of participants and staff are protected
We collect and handle personal information fairly
Personal information we collect is used and disclosed for legally permitted purposes only
We regulate access to and correction of personal information
We maintain the confidentiality of personal information through appropriate storage and security.

The kinds of information we collect:

Consumer personal information is collected to provide care and services. Personal information we collect could include your:
Name, address, telephone number and email address
Date of birth
Gender
Advocate or emergency contact’s telephone number and email
Health information
Diversity status (ethnicity, lifestyle preferences).

How do we collect personal information?

Participant personal information may be collected from:
you, the participant
your family members or significant others
your advocate
your doctor or other service providers or facilities.

We will collect personal information directly from you unless:

we have your consent to collect the information from someone else
we are required or authorised by law to collect the information from someone else
it is unreasonable or impractical to do so.

You can withdraw your consent at any time by contacting us; although you should be advised that this may impact on our capacity to provide services.

The Purpose of Collecting Personal Information:

Personal information is collected for the purposes of providing care and services. The information may be used to:
provide support services
enable service providers and medical practitioners to provide care and services

Disclosure of Personal Information:

We may disclose your personal and health information, for the purpose of your care and services, to:

Service providers who assist us in providing care and services, medical practitioners, external health agencies such as the ambulance service, hospitals, the National Disability Insurance Scheme, and other relevant government organisations
A person you have nominated as being your advocate, e.g. parent, child or sibling, spouse, a relative, a member of your household, a guardian, an enduring power of attorney, or a person you have nominated to be contacted in case of emergency, provided they are at least 18 years of age.

We may not use or disclose personal information for a purpose other than providing care and services, unless:

You have consented
The purpose is related to providing care and services, and you would reasonably expect disclosure of the information for that purpose
We believe on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to your life, health or safety or a serious threat to public health or public safety
We have reason to suspect unlawful activity and disclosure is required or authorised by law.

We will not disclose your personal information to an overseas recipient.

Security of Personal Information:

We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible only by our authorised staff.

Accessing the personal Information that we hold about you:

Under the Privacy Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us.

To obtain access to your personal information, you will have to provide us with proof of identity. We will take all reasonable steps to provide access to your personal information within seven (7) days from your request.

Employee Information:

Records of current and past employees which are related to the employment relationship are managed in accordance with workplace laws. Privacy laws may apply to employee personal information if the information is used for something that is not related to the employment relationship between our organisation and the employee.

Volunteer Records:

Personal information collected and held by us in relation to our volunteers will be managed in accordance with the Privacy Act.

Privacy Data Breaches:

In the event that your personal information is lost, stolen or subject to unauthorised access or disclosure, we will implement our Management of Data Breach Policy and Procedure.

Privacy Complaints:

At Kompass Community Inclusion, we respect your right to privacy and are committed to protecting the personal information of all participants, families, carers, and employees in line with the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

If you have any concerns about how your personal information has been collected, stored, or used, you have the right to make a privacy complaint.

Step 1 – Raise Your Concern With Us

We encourage you to contact us first so we can work with you to resolve the issue. You can make a complaint verbally, in writing, through your chosen advocate or anonymously via an anonymous complaints form linked below.

Kompass Community Inclusion

Anonymous Complaints, Compliments and Feedback Form

Click to Download. Please post to our address for any complaints necessary!

Contact details:

Phone: 0403 741 363
Email: matt@kompasscommunityinclusion.com
Mail: 34 Sea Spray Avenue, North Haven, SA 5018

We will acknowledge your complaint within 5 business days and aim to provide a resolution within 30 days. If more time is required, we will let you know.

Step 2 – If You Are Not Satisfied

If you are not satisfied with our response, or if you prefer not to raise your concern with us directly, you may contact the Office of the Australian Information Commissioner (OAIC), which is the independent national regulator for privacy and information rights.

Office of the Australian Information Commissioner (OAIC)

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Online: www.oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001

Acknowledgements

We recognise and acknowledge the United Nations Convention on the Rights of Persons with Disabilities and honour the contributions of their families, service providers, and communities.

We acknowledge the Traditional Owners of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to the Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander people today.

We are committed to embracing diversity, inclusion and eliminating all forms of discrimination. We welcome all people irrespective of ethnicity, lifestyle choices, faith, sexual orientation and gender identity.